Data protection

Privacy Policy

Unless otherwise stated below the provision of your personal data is not required by law or contract, nor is it necessary for the conclusion of a contract. You are not obliged to provide the data. Failure to provide has no consequences. This only applies if no other information is given in the subsequent processing operations.
"Personal data" is all information that relates to an identified or identifiable natural person.


Server log files
You can use our website visit without giving any information about yourself.
Each time you access our website, usage data is transmitted to us or our web host / IT service provider via your internet browser and recorded in log data ( so-called server log files). These stored data include e.g. the name of the page called up, the date and time of the call, the IP address, the amount of data transferred and the requesting provider. The processing takes place on the basis of Art. 6 Abs. 1 lit. f GDPR out of our predominant legitimate interest in ensuring trouble-free operation of our website and improving our offer.
Your data will be transmitted to Canada. The EU Commission has issued an adequacy decision for data transfers to Canada.

Contact

Responsible / Data protection officer
Contact us on request. You can find the contact details of the person responsible for data processing in our legal notice.

Ours You can contact the data protection officer directly at: info@chrisandthesupps.com

Initiative contact of the customer by e-mail
If you initiate business contact with us by e-mail, we will only collect your personal data (name, e-mail address, message text) as provided by you Scope. The data processing serves to process and answer your contact request.
If the establishment of contact serves to carry out pre-contractual measures (e.g. advice on purchase interests, preparation of an offer) or concerns a contract already concluded between you and us, this data processing takes place on the basis of Art. 6 Paragraph 1 lit. b GDPR.
If contact is made for other reasons, this data processing takes place on the basis of Art. 6 Para. 1 lit. f GDPR from our predominant legitimate interest in processing and answering your request. In this case you have the right, for reasons that arise from your particular situation, at any time to refer to Art. 6 Para. 1 lit. f GDPR-based processing of your personal data.
We only use your email address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

Collection and Processing when using the contact form
When using the contact form, we collect your personal data (name, e-mail address, message text) only to the extent that you have provided. The data processing serves the purpose of establishing contact.

When making contact the implementation serves pre-contractual measures (e.g. advice on purchase interest, preparation of an offer) or concerns a contract already concluded between you and us, this data processing takes place on the basis of Art. 6 Para. 1 lit. b GDPR.
If contact is made for other reasons, this data processing takes place on the basis of Art. 6 Para. 1 lit. f GDPR from our predominant legitimate interest in processing and answering your request. In this case you have the right, for reasons that arise from your particular situation, at any time to refer to Art. 6 Para. 1 lit. f GDPR-based processing of your personal data.
your email We only use the address to process your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.

WhatsApp Business
If you contact us via WhatsApp, we use the WhatsApp Business version of WhatsApp Ireland Limited (4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland; “WhatsApp”). If you are staying outside the European Economic Area, this service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).
The data processing is used to process and answer your contact request. For this purpose, we collect and process your mobile phone number stored on WhatsApp, your name if provided and other data to the extent you provided. For the service, we use a mobile device whose address book only contains data from users who have contacted us via WhatsApp. A transfer of personal data to WhatsApp without your consent to WhatsApp does not take place.
WhatsApp will transfer your data to the Facebook server Inc. in the USA.
If the establishment of contact serves to carry out pre-contractual measures (e.g. advice on purchase interests, preparation of an offer) or if there is already between you and This data processing is carried out on the basis of Art. 6 Para. 1 lit. b GDPR.
If contact is made for other reasons, this data processing takes place on the basis of Art. 6 Para. 1 lit. f GDPR from our predominant legitimate interest in providing quick and easy contact and answering your request. In this case you have the right, for reasons that arise from your particular situation, at any time to refer to Art. 6 Para. f GDPR-based processing of your personal data.
We only use your personal data for Processing your request. Your data will then be deleted in compliance with statutory retention periods, unless you have consented to further processing and use.
More information on terms of use and data protection when using WhatsApp can be found at https://www.whatsapp.com/legal/#terms-of-service and https://www.whatsapp.com/legal/#privacy-policy .


Customer account orders

Customer account
When you open a customer account, we collect your personal data to the extent specified there. The data processing serves the purpose of improving your shopping experience and simplifying order processing. The processing takes place on the basis of Art. 6 Abs. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us, without affecting the legality of the processing carried out on the basis of the consent until the revocation. Your customer account will then be deleted.


Collection, processing and disclosure personal data for orders
When you place an order, we only collect and process your personal data insofar as this is necessary for fulfillment and processing Your order and to process your inquiries. The provision of the data is necessary for the conclusion of the contract. Failure to provide it has the consequence that no contract can be concluded. The processing takes place on the basis of Art. 6 Abs. 1 lit. b GDPR and is necessary for the performance of a contract with you.
Your data will be passed on, for example, to your chosen shipping company and dropshipping provider, payment service provider, service provider for order processing and IT Service provider. In all cases, we strictly observe the legal requirements. The scope of the data transfer is limited to a minimum.
Your data will be, among other things, transmitted to Canada. The EU Commission has issued an adequacy decision for data transfers to Canada.


Advertising

Use of the e-mail address for the sending of newsletters
We use your e-mail address independently of the contract processing exclusively for our own advertising purposes for sending newsletters, provided you have expressly agreed to this. The processing takes place on the basis of Art. 6 Abs. 1 lit. a GDPR with your consent. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent up to the point of revocation. You can unsubscribe from the newsletter at any time using the corresponding link in the newsletter or by notifying us. Your e-mail address will then be removed from the mailing list.


Your data will be passed on to a service provider for email marketing as part of order processing. It will not be passed on to other third parties.

Use of the email address for sending direct mail
We use your e-mail address, which we received as part of the sale of a product or service, for the electronic transmission of advertising for our own goods or services that are similar to those that you have already purchased from us, unless you have objected to this use. The provision of the email address is required for the conclusion of the contract. Failure to provide it has the consequence that no contract can be concluded. The processing takes place on the basis of Art. 6 Abs. 1 lit. f GDPR out of our predominant legitimate interest in direct mail. You can object to this use of your e-mail address at any time by notifying us. The contact details for exercising your objection can be found in the legal notice. You can also use the link provided in the advertising e-mail. For this there are no costs other than the transmission costs according to the basic tariffs.



Shipping service provider inventory management

Forwarding of the e-mail address to shipping companies for information about the shipping status
We pass on your e-mail address to the transport company as part of the contract processing, provided you have expressly agreed to this in the order process. The purpose of the transfer is to inform you about the dispatch status by email. The processing takes place on the basis of Art. 6 Para. 1 lit. a GDPR with your consent. You can revoke your consent at any time by notifying us or the transport company without affecting the legality of the processing carried out on the basis of the consent until the revocation.


Use of an external merchandise management system
We use a merchandise management system for contract processing as part of order processing. For this purpose, your personal data collected as part of the order will be sent to

Billbee GmbH, Paulinenstrasse 54, 32756 Detmold
transmitted.


payment service provider

Use of PayPal
All PayPal transactions are subject to the PayPal privacy policy. You can find this at https: //www.paypal .com / en / webapps / mpp / ua / privacy-full


Use of PayPal Express
We use the PayPal Express payment service from PayPal (Europe) S.à.rl on our website et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The data processing serves the purpose of being able to offer you payment via the PayPal Express payment service. To integrate this payment service, it is necessary for PayPal to collect, store and analyze data (e.g. IP address, device type, operating system, browser type, location of your device) when you access the website. Cookies can also be used for this purpose. The cookies enable your browser to be recognized.
The use of cookies or comparable technologies is based on Section 15 (3) sentence 1 TMG. Your personal data is processed on the basis of Art. 6 Para. 1 lit. f GDPR from our predominant legitimate interest in a customer-oriented offer of different payment methods. You have the right, for reasons that arise from your particular situation, to object to this processing of personal data relating to you at any time.
With the selection and use of PayPal Express the data required for payment processing is transmitted to PayPal in order to be able to fulfill the contract with you with the selected payment method. This processing takes place on the basis of Art. 6 Para. 1 lit. b GDPR. You can find more information about data processing when using the PayPal Express payment service in the associated data protection declaration at www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS .


Use of Amazon Payments
We use the Amazon Payments payment service from Amazon Payments Europe sca on our website (38 avenue John F. Kennedy, L-1855 Luxembourg; “Amazon Payments”).
The data processing serves the purpose of being able to offer you payment via the payment service Amazon Payments.
It is necessary to integrate this payment service that Amazon Payments collects, stores and analyzes data (e.g. IP address, device type, operating system, browser type, location of your device) when you visit the website. Cookies can also be used for this purpose. The cookies enable your browser to be recognized.
The use of cookies or comparable technologies is based on Section 15 (3) sentence 1 TMG. Your personal data is processed on the basis of Art. 6 Paragraph 1 lit. f GDPR from our predominant legitimate interest in a customer-oriented offer of different payment methods. You have the right, for reasons that arise from your particular situation, to object to the processing of your personal data at any time.
With the selection and use of “Amazon Payments ”Are used to process payments required data is transmitted to Amazon Payments in order to be able to fulfill the contract with you with the selected payment method. This processing takes place on the basis of Art. 6 Para. 1 lit. b GDPR.
More information on data processing when using the Amazon Payments payment service can be found in the associated data protection declaration at: https://pay.amazon.com/de/help/201212490



Cookies
Our website uses cookies. Cookies are small text files that are stored in the internet browser or by the internet browser on a user's computer system. When a user calls up a website, a cookie can be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.
Cookies are saved on your computer. You therefore have full control over the use of cookies. By selecting the appropriate technical settings in your internet browser, you can be notified before cookies are set and individually decide whether to accept them and prevent the storage of cookies and the transmission of the data they contain. Cookies that have already been saved can be deleted at any time. We would like to point out, however, that you may then not be able to use all functions of this website to their full extent.
Under the following links you can find out how you can manage the cookies in the most important browsers (including deactivating them):

Technically necessary cookies
Unless otherwise stated in the data protection declaration below we only use these technically necessary cookies for the purpose of making our offer more user-friendly, more effective and safer. Furthermore, cookies enable our systems to recognize your browser even after changing pages and to offer you services. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after changing pages.
The use of Cookies or comparable technologies are based on Section 15 Paragraph 3 Sentence 1 TMG. Your personal data is processed on the basis of Art. 6 Paragraph 1 lit. f GDPR out of our overriding legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offer.
You have the right, for reasons that arise from your particular situation, to object to this processing of your personal data at any time.
Use of Usercentrics
We use the consent management tool Usercentrics from Usercentrics GmbH (Rosenthal 4, 80331, Munich; “Usercentrics”).
The tool enables you to give consent to data processing via the website, in particular the setting of cookies, and to make use of your right of withdrawal for consent that has already been given. The data processing serves the purpose of obtaining necessary consents in Obtaining and documenting data processing and thus complying with legal obligations. Cookies can be used. It can u. a. The following information is collected and transmitted to Usercentrics: Date and time of the page view, information about the browser you are using and the device you are using, anonymized IP address, opt-in and opt-out data.
Usercentrics uses the Google Cloud Platform of Google Ireland Limited, whereby your data may be transmitted to the USA. There is no adequacy decision by the EU Commission for the USA. The data is transmitted on the basis of standard contractual clauses as suitable guarantees for the protection of personal data, which can be viewed at: https://policies.google.com/privacy/frameworks .
The data processing takes place in order to fulfill a legal obligation on the basis of Art. 6 Abs. 1 lit. c GDPR.
The revocation receipt of a previously given consent will be kept for a period of three years.
For more information on data protection at Usercentrics, see: https://usercentrics.com/privacy-policy/


rights of data subjects and storage duration

Duration of storage
After the contract has been completely processed, the data is initially stored for the duration of the warranty period, then taking into account legal, in particular tax- and retention periods under commercial law and then deleted after the deadline, unless you have consented to further processing and use.


Rights of those concerned Person
If the legal requirements are met, you have the following rights according to Art. 15 to 20 GDPR: Right to information, correction, deletion, restriction of processing, data portability.
You also have According to Art. 21 Para. 1 GDPR, you have the right to object to processing based on Art. 6 Para. 1 f GDPR and against processing for the purpose of direct mail.


Right of appeal to the supervisory authority
According to Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawfully made.


Right of objection
If the personal data processing listed here is based on our legitimate interest in accordance with Art. 6 Para. 1 lit. f GDPR, for reasons that arise from your particular situation, you have the right to object to this processing at any time with effect for the future.
After the objection has been made, the processing of the data concerned will be terminated, unless we can compel it Prove legitimate reasons for the processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.


If the personal data processing for direct marketing purposes, you can use this object at any time by notifying us. After you have objected, we will stop processing the data concerned for the purpose of direct advertising.

last update: 27.10.2020

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